Using a combination of practical exercises, role play and case studies this interactive course  provides practical suggestions on handling and diffusing difficult behaviours

In a light-hearted, interactive workshop we begin by exploring the concept of difficult behaviours including aggressive, demeaning, obstructive, disengaged, controlling and deceitful, to understand why people might exhibitive these types of behaviour and how that behaviour impacts us and our responses.

With a clearer understanding, we then consider various strategies for addressing potentially difficult situations and diffusing conflict.  Using role play we practise using tried and tested techniques, adopting assertive communcation styles and aiming to break cycles of negativity, to build more productive relationships in the workplace and beyond.